Refund and Returns Policy for CHICTOPIX

Effective Date: February 17, 2025

At CHICTOPIX, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a refund and returns policy to ensure your shopping experience is easy and hassle-free.

1. Returns Policy:

  • Eligibility for Returns: To be eligible for a return, the item must be unused, unopened, and in its original condition with all packaging intact. Returns must be made within 30 days from the date of delivery.

  • Non-Returnable Items: Some items are non-returnable, including opened fragrances, cosmetics, and any products that are damaged after use.

  • How to Return: If you wish to return an item, please contact our customer service team at info@chictopix.xyz within 30 days of receiving your order. We will guide you through the return process and provide you with a return shipping label if applicable.

2. Refund Policy:

  • Processing Refunds: Once we receive your returned item and verify that it meets our return policy criteria, we will process your refund. Refunds will be credited back to your original method of payment.

  • Refund Timeframe: It may take 7-10 business days for the refund to appear in your account after processing.

  • Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error with your order (e.g., sending the wrong product).

3. Damaged or Defective Products:

  • Defective or Damaged Items: If you receive a damaged or defective product, please contact us immediately at info@chictopix.xyz. We will arrange for a return and replacement at no additional cost to you.

  • How to Report a Damaged Item: Include photos of the damaged or defective item along with your order number in your email, so we can resolve the issue as quickly as possible.

4. Exchange Policy:

  • Exchanges: If you wish to exchange an item for a different product, we will accept the exchange request provided that the item is unused and in its original packaging. Please follow the return process first, and once the original item is returned, we can ship your new product.

5. How to Contact Us:

For any inquiries regarding returns, refunds, or exchanges, please reach out to our customer service team via:

We strive to make your shopping experience as smooth as possible, and we’re here to assist you with any issues you may encounter.

Effective Date: February 17, 2025

 

 

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